> 1, a comprehensive and effective management of customer information resources and market competition information;
> 2, the full grasp of sales opportunities in the clues, procurement, sales, contracts, fees, services, care and other details;
> 3, all-round multi-angle customer, sales, accounts receivable analysis provides a basis for decision-making;
> 4, the new service care management thinking throughout the pre-sale, sale, sale;
> 5, full implementation of collaborative office, information sharing, centralized management of documents
> 6, customer relationship management system to enable sales staff to quickly and easily manage customers, detailed records of customer information, eliminating the daily trouble to find the traditional notebook; the system every day to remind the sales staff to do today should do things; You can easily determine the type of customer, easy to track the important customers, improve work efficiency.
7, sales staff management system to record the sales staff to contact business records and event records, detailed records of the whole process of sales to facilitate the enterprise to master all the information of customers, while leaders can always guide the sales process of sales staff, timely adjustment of sales, contributed to sales. To achieve all sales outlets for the unified management of sales staff to facilitate the leadership of staff assessment, while ensuring that customer information will not be lost due to employee turnover.
> 8, customer service management system to customer service departments to carry out the whole process of tracking and tracking, customer service personnel through the system to achieve the task of the transfer and coordination. Through the system can make the company's customer service departments around the organic coordination of the task, even if the same can also be in the shortest possible time to accept the task and achieve synergy, to achieve the "24-hour service in place" commitment.